Admin

[George Hazelhurst]

Hello Stephen,
Could you help with an admin problem I am experiencing of me not receiving a hard copy of the Dividend Letter for the past 2 months?
I have contacted Southbank Customer Services and Eimear has extended my subscription by 2 mths to cover the missing 2 copies but is unable to either identify or solve the problem.
Clearly by repeatedly extending my subscription does not get me the hard copies I have paid for nor does it solve the problem, nor does it help your income.
I am aware that I can download or view on line the issues but I prefer to keep for future reference the hard copies you send out.
Eimear has stated that you do not have copies of back issues which is bazaar because if he had sent them and they arrived it would point to the problem being with your fulfilment house.
I have had the DL for several years now with no delivery problems until now and would like to carry on receiving it but if you cannot solve what appears to be a simple problem probably with your chosen fulfilment house I will be forced to request a refund for the remaining subscriptions I have paid and then regrettably cancel my membership.
Hopefully you will be more helpful than your so called customer services.
Kind regards
George Hazelhurst

[Stephen Bland]

Thanks for the message George and I was unhappy to hear of your difficulty. As you may be aware I have little to do with the admin of TDL, I just write it and Southbank handles all the rest. However I have passed your complaint on to the top but it is possible that they may not be able to solve your problem.

If it’s of assistance, I’ve thought of one possible answer which is that you create your own hard copy by printing out the missing back issues from the website.

[George Hazelhurst]

Thanks Stephen,
Since your intervention someone has miraculously now found 2 missing back copies and are sending them to me, all I need now is for customer services to work out that since my automatic renewal took place it created this failed delivery problem and then hopefully they will work out that a phone call to your fulfilment house questioning on my specific address and not the mass mailing enquiry that they previously made may solve the delivery problem.
I apologise for using this forum but you don’t publish an email address and of course customer services are there to get rid of the complaint rather than making an effort to solve it.
Kind regards
George Hazelhurst
P.S I would also like to take this opportunity to say your Dividend Letter and strategy has most definitely worked for me so thank you for the income it generates.

[Stephen Bland]

Glad this has been resolved and thanks for the comments George.

[Rob Goddard]

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[Author]

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